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HomeMy WebLinkAboutApproved Minutes - 2009-09-30• • • L City of Lake Oswego d Planning Commission Minutes rtll' September 30, 2009 ~pP . CALL TO ORDER Chair Philip Stewart called the Planning Commission meeting of September 30, 2009 to order at 6:30p.m. in the Council Chambers of City Hall, 380 "A" Avenue, Lake Oswego, Oregon. II. ROLL CALL Ill. IV. Members present were Chair Philip Stewart, Vice Chair Julia Glisson and Commissioners Adrianne Brockman, Jon Gustafson, Russell Jones and Lynne Paretchan. Jim Johnson was excused. / Staff present were Dennis Egner, Long Range Planning Manager; Laura Weigel, Neighborhood Planner; Sarah Selden, · Neighborhood Planner; Leslie Hamilton, Associate Planner and Iris McCaleb, Administrative Support. CITIZEN COMMENT Peter Sweet. 796 1st Street, wanted to know why the code did not require permeable surface driveways or eco roofs.. The Commissioners and staff explained that the First Addition Neighbors/Forest Hills Neighborhood Association (FAN) could amend their neighborhood plan to require that. They explained that if he wanted the requirements to apply citywide, he could attend the City Council's Clean Streams Plan study session and hearing on October 27th and November 17th and also talk with the Sustainability Advisory Board (SAB). The Commissioners said they would also keep his request in mind as they worked. on code amendments. COUNCIL UPDATE Mr; Egner reported that the City Coyncil planned to continue to discuss how to respond to Metro staff recommendations in the Regional Transportation Plan and the Urban Growth Report at their October 6th meeting. The primary issue was the recommendation to designate the entire Stafford basin as urban reserves. V. GENERAL ORGANIZATION I SCHEDULE REVIE:W Rolling Agenda The Commissioners rescheduled the infill public hearing to December 14th. Staff planned to hold a public open house the week before. They planned to offer the Commls'sioners an overview of the sta.ff report at the October 26th meeting so the Commissioners had enough time to examine it thoroughly and discuss it before the hearing. The Planning Commission was scheduled to discuss goals for 2010 with the City Council on December 7th. City of Lake Oswego Planning Commission Minutes of September 30, 2009 Page 1 of 9 • • • VI. VII. MINUTES Commissioner Brockman moved to accept the Minutes of August 24. 2009 with a clarific~tion that she ha.c:t suggested taking testimony by topic at each meeting. Commissioner Gustafson seconded the motion and it passed 5:0. Commissioner Paretchiin arrived at 7:10p.m., after the vote. WORK SESSIONS Boones Ferry Road Refinement Plan .,... Phase I (PP 08-0013) An update on the first phase of work .and a transportation analysis of the adopted-Lake Grove Village Center Plan. Leslie Hamilton, Associate Plcu1nei', 1 presented the staff report. DKS Associates, Inc. had tested the roadway design concept in the Lake Grove Village Center Plan. The Plan called for this type of analysis, and later, an economic analysis. DKS found the roadway cpncept would work fairly well, except at the Bryant Road intersection. They had also identified aspects of the Plan thiit would need more refinement and further analysis. Mr. Egner observed that making refinements may mean portions of the adopted Lake Grove Village Center Plan wq.uld have to be amended. He said that a decision, or at least a strong consensus, should be made regarding any issues requiring plan amendments prior to. moving on to Phase 2. Vice Chair Glisson stressed that the people who had participated in the Lake Grove Village Center Plan process should be involved in any decision to amend the Plan. She asked for and received confirmation that the consultant'.s 2035 analysis was of concepts in the adopted Plan and not the refinements. I Carl Springer. PE. Project Manager. DKS Associates. Inc., reported the consultants had tested 1he traffic conditions ~nd safety aspects of the plan anc:t identified areas that needed further refinement. Overall, the plan worked fairly well through 2035, except at Bryant Road. The Plan could accommodate regional iind local growth. He clarified that future traffic volume would be driven more by regional factors than neighborhood growth. Typically a road with two travel lanes in each direction plus a center turn lane could carry 30,000 to 35,000 cars per day without much trou_ble. That was the volume that the Boones Ferry Road segment north of Kruse Way had today. He explained that the more driveways and cross streets there were, the more drawdown on capacity. Mr. Springer said the consultants found that the plan would keep traffic on the major roadway, but the current average corridor tr~vel time of 21 mph during peak hours would slow to 10 to 12 mph In 2035 due to more volume and more signals. The analysis of crash history showed a significantly higher crash rate on the Madrona to Bryant segment (three to four times the statewide average for a similar facility) and the Bryant to Reese segment (twice as many as the average). Most of those crashes were not at intersections, but between them, so the median and u-turns could help reduce crashes. Traffic voh.,!me and conflicts between vehicles and pedestrians at the busiest driveways (the Post Office, McDonald's and Wizer's) was a safety problem. The consultants recommended installing mid-block crossings with pedestrian-operated, push-button signals that only flashed when a pedestrian wanted to cross. Mr. Springer said intersections were where the ability of the plan to accommodate projected volume broke down. The Bryant intersection would be overcapacity in the future with or without the plan. The Madrona intersection was the only one that would not have a traffic signal and there would be significant delays there for drivers waiting to turn ontq Boones Ferry Roact He said the c~nsultants recommended widening Boones City of Lake Oswego Planning Commission Minutes of September 30, 2009 Page 2 of9 • • • Ferry Road near Mad rona for a truck-facilitating . U""turn. They thought a backage road wotJid take some pressure off the Bryant Road intersection. There was to b~ a traffic signal at McDonald's, so the consultants suggested the other ~side of the road could take advantage of that by unifying private ac~esses and connecting that to the "McDonald's intersection." Mt. Springer· said that the impact of traffic volume change on neighborhoods would be felt with or without the Plan. In most cases the hourly volume increase would be 50 cars or fewer. However, at Lanewood it would be over 1 00 cars. The consultants found that increase was so large because of trip routing decisions made by drivers coming from the other side of town that were based on more than just the fact there was a signal at Lanewood. Mr. Springer discussed the refinements. .The consultants recommended a mid-block pedestrian crossing at Wizer's instead of a. signal. The signal should be at Madrona. The backage road would offer an alternative way to go south without going through Boones Ferry Road intersections and it would make it easier for trucks to access businesses. It could be a series of private connections or a local street that connected to the new signal at McDonald's. Vice Chair Glisson recalled businesses there had not wanted to give up valuable parking space and residents did not want to lose the buffer between their homes and the commercial uses.· They had agreed to plan connected driveways through parking lots there and they would object to a backage road. Mr. Egner said that property oil one side of the Madroila intersection was not in the study area, so the requirement for connecting driveways did not apply there and the south part of a signalized Madrona intersection would be outside the district. To get a backage road, or connected driveways there, may require amending the plan. Vice Chair Glisson was ~oncerned that putting a signal at Madrona woyld encol,lrage drivers to cut through the neighborhood instead of using Kruse Way to get to Boones Ferry Road . Mr. Springer recommended the Wizer's Center should only have one driveway access on Boones Ferry Road for safety reasons and to make it easier for traffic to get in and out. Vice Chair Glisson recalled the Lake Grove Village Center Advisory Committee believed that site had the biggest potential for more intensive deVelopment and could be a location for a public parking facility. It might need more than a backage road. She asked the consultants to consider that possibility. Mr. Springer clarified the consultants had not tested backage road traffic::. He. related that other citi.es had problematic intersections fike Bryant, so Metro was looking for solutions that did not require widening the streets. The consultants recommended adding a deceleration lane at. the Lanewood u-turn so drivers could slow down to make the turn to get to the Post Office without risking rear end collisions and with more time to see pedestrians. It would accommodate trucks. The extra volume at Lanewood might be addressed by managing neighborhood traffic or looking at what attracted cross-town drivers to that route through the neighborhood. The other deceleration lane and u-turn at the other end of the corridor would allow southbound drivers to turn north. to the Wizer's Center. Deceleration lanes required a much wider street section. Vice Chair Glisson recalled the Plan called for a public process just for the Lanewood intersection design, but it did not describe the process. She also noted that inte~section was close to an elementary school. The consultant discussed their analysis of the left turn from Boones Ferry Road onto Bryant Road in 2035. At 700 cars per hour it had the same volume as the turn from Kruse Way onto Boones Ferry Road. Queues would back up past Quarry Road and the future "McDonald's intersection." The consultants suggested installing a second left tum lane like the one at K.ruse Way. The roadway would have to be expanded onto the City of Lake Oswego Planning Commissiqn Minutes of September 30, 2009 Page 3 of9 • • • property located at the northeast corner for a u-turn there. The design would have to offer a way to access the alleyway off Bryant, too. The double tym lane would bring the intersection down to its capacity today. The consultants said this was the aspect of the Plan that needed the most study in order to find an appropriate solution. Mr. Egner said it was. possible that no Plan amendment would be needed for that because the Lake Grove Village Center Plan did not address it. Mr. Springer acknowledged that it was not likely the entire corridor project would be accomplished at once. The consultants recommended the first phase should build the road ftbri1 the north end neat Kruse Way to Lanewood. The next phase might start from the south end and work toward the middle. He said the challenge was that if it touched Bryant Road it became so complicated that one might as well finish the test of the corridor. Vice Chait Glisson. asked how the modeling softWare decided whether to rnake a u-tum or use the alley. She hoped convenient u-turns would mean drivers would not continue to want to use the neighborhood to turn around. Mr. Springer explained the consultant had counted how many drivers wanted to make a left turn into each of the existing driveways. The model e~ssumed if a median were there, drivers would all make a U-"tum because it would be convenient for them. ihat was a "worst case'' assumption because u•turns slowed traffic and degraded road capacity. The primary issues for further study were the best solution f9r the Bryant Road intersection; what to do about neighborhood traffic intrusion on the way to the Lanewood intersection and the Madrona signal. During the. questioning· period, Commissioner Jones recalled the consultants predicted that the aryant intersection would be built to capacity by 2035. If the City was to spend so much money to improve the corridor, why not build it to serve past the year 2035? Mr. Springer indicated that the median would make a big difference in terms of capacity and the current recommendations offered the best-case local solution for this five-lane facility. He said it was actually a bigger issue than the City could solve by itself because drivers ' were choosing to take parallel routes to 1-5 because the freeway was unpredictable and any incident on the freeway would cause congestion. He explained that Boones Ferry Road was se~n as a more predictable, parallel route and that Metro and the Oregon Depa_rtment of Trcmsportation (ODOT) had to solve the regional problem. Mr. ~gnet reported tne Regional transportation Plan identified "mobility corridors" to study. They might ask what the City could do to increase capacity on Boones Ferry Roe~d. Mr. Springer _related that the tran$portation planning trend was to look to better traffic management and technology rather than upsizing facilities to meet capacity. I When asked, Mr. Springer clarified that "truck" traffic was counted during peak hours and not delivery hours. Truck volume might be higher during delivery hours, but auto volume was low at that time. No matter what the truck volume was, the consultants looked at how to accommodate trucks. They typically considered a "truck" to be a vehicle with more than two axles. Commis$ioner Jones asked what Boones Ferry Road would look · like north of Country Club Road in 2035. The consultants had not studied that. Mr. Egner said the current plan for that segment was to add bike lanes, but the City was about to begin updating the Transportation System Plan (TSP) and would look at that segment again . City of Lake Oswego Planning Commission Minutes of September 30, 2009 Page 4 of9 •• • • Public Comment George Psihogios. 14021 Edenberry Court, said his family owned the Andrews Furniture Gallery at Lanewood/Bryant. He agreed that a crosswalk was needed for the safety of the school children and clients of future retail development there. Scot Siegel said he had served on the Planning Commission at the time the Lake Grove Village Center Plan was developed and he and his wife owned a business on Boones Ferry Road. He asked the consultants to correct their report. He said one of their "Recommended Refinements" to consolidate driveways and address inter-parcel circulation on the west side of the McDonald's signal was not part of the public improvements related to the signal. It was existing policy and the code directed that happen when the property there redeveloped. The timing and how it took place was to be driven by the property owners, not the City. Anything different than that would require an amendment to the Lake Grove Village Center Plan. He stressed the correction should be made to the report before th~ start of Phase 2. Michael Buck. 305 Edgemont Road, said his business was located on Boones Ferry Road for accessfbility reasons. . Some businesses were busiest in the morning or at lu_nchtJme. He did not want decisions to close driveways or enlarge the alley to be made based on only peak hour volume data. He said he had believed the u-tums were intended to allow patrons to get to his· business, but if they were eliminated at McDonald's or Bryant the only altern;:itive was to use someone else's driveway. He did not favor that. Mr. Springer said peak hour data was typically used for such an analysis. Except for the connection Mr. Siegel talk,ed about, the consultants hag not identified which driveways would be consolidated. He said it was something that would be determined in the next phase. Mr. Egner said staff assumed that· they would work with the owners of development that occurred prior to reconstruction of Boones Ferry Road to find ways to share driveways. He explained that during reconstruction of the roadway they would attempt to consolidate driveways as part of the project. Mr. Springer said that was what the consultants recommended. He clarified that they intended to accommodate u-turns at Bryant which would require pushing the northeast corner of the intersection and the signal there back a little bit so it was wide enough to accommodate turning of UPS- sized, delivery trucks (he was not as concerned about accommodating larger trucks). He said most of the driveways were located south of Reese Road and having u-turns on both ends of that segment was important. Carolyn· Krebs. 16925 Denney Court, urged the Planning Commission to have a pubic process, and hear from the stakeholders who had been Involved. from the beginning so they could relate what they had found"would or WOLIId not work. She asked for a copy of the neighborhood traffic counts to take to a· neighborhood meeting. She said she was glad to hear that u-turns created a safer roadway. She recalled the Lake Grove Village Center Plan Advisory Committee had worked on the design of unsignalized crosswa.lks. They wanted crossings with pedestrian safe refuges on the median. _.She said they identified Willow Lane as a potential truck access and that should be analyzed. She said it might not be appropriate to locate deceleration lanes to be used to access the Post Office or Wizer's becallse those uses might not be there in 2015 or 2035. She said a u- turn at Madrona made sense because it allowed drivers to tum around to patronize businesses~ She said her neighborhood was concerned about the impact of traffic from Waluga to Firwood and beyond to Carman Drive. Those impacts should be managed. City of Lake Oswego Planning Commission Minutes of September 30, 2009 Page 5 of9 • • • Cheryl Uchida said she and Jeff Novak had submitted some concerns in writing ·and she agreed with the comments Mr. Siegel, Mr. Buck, and Ms. Krebs had made. She indicated she did not want to see Albertsons' Boones Ferry Road access used by trucks. She sa.id staff and the consultant should discuss the report with the stakeholders who had served on the Lake Grove Village Center Plan Advisory Committee. She said the Village Center took up a major portion of her neighborhood association area and they were concerned about cut-through traffic and the impact on transitional streets. The Planning Commission then took a short break. PP 07-0016 --Glenmorrie Neighborhood Plan Implementation The Glenrnorrie Neighborhood Plan Implementation Committee was preparing for. a hearing on a proposed overlay zone. They outlined the provisions they wanted to apply and asked for feedback. . Laura Weigel, N,~ighborhood Planner, had prepared the staff report. Brenda Troisi and Liz Hartman represented the Glenmorrie Neighborhood Plan Implementation Committee. They explained Glenmorrie had an adopted neighborhood plc:m, but new development in the neighborhood conflicted with its vision. The neighborhood developed an overlay zone to codify the most important goals of the neighborhood plan that would maintain tne current neighborhood charaCter of large, spacious lots, abundant greenery, privacy and views. ihey had started with a longer list of potential requirements and narrowed· them down to the three new code provisions after surveying the neighborhood ~ssociation through neighborhood meetings and votes. Concepts that they still feel are important to maintaining neighborhood character, · but don't require regulation will be addressed in ~ new "Good Neighbor GlJide.'' They added that they were pleased to hear the City was going to change the template for neighborhood planning to make the process easier to understand . The neighborhood representatives said the overlay would apply a side yard setback plane; landsc~ping and buffering requirements; and limit hardscape to 50% of the lot. They explained that the lnfill Task Force was proposing the side yard setback plane recommendation and if it was adopted citywide the provision would be removed from the Glenmorrie overlay. they wanted to require a landscape plan with buffering and native species and to require the developer to plf!nt it within a specified time period. They clarified that they proposed the hardscape limitation to control appearance as well as to address drainage issues. · ) During the questioning period, the neighborhood representatives clarified the neighborhood was zoned R-15. One or ~o lots in the neighborhood might be a little smaller than 15,000 sq. ft., and some lots were large enough ~o subdivide. The PowerPoint presentation included examples of alternatives to hardscape including a ribbon driveway (two-track driveway with vegetation in the middle). The representatives clarified that the alternatives were a suggestion, not a requirement. · They clarified that they thought that swimming pools were hardscape, but plastic-lined fishponds were not. Chair Stewart suggested they distinguish between natural features that allowed water to be absorbed by the soil and features that used treated pool water; The representatives explained they had decided on the 50% threshold by examining Committee memoers' properties and properties that seemed to be too "paved over." Usually that was because of a driveway. They clarified they did not want to limit decks and p~tios and things that made outdoor space more enjoyable. They explained that they didn't want to have lots with big .houses and driveways and decks that left almost no green space, which was not in character with the neighborhood . City of Lake oswego Planning Commission Minutes of September 30, 2009 Page 6 of9 • • • VIII. The Commissioners suggested the neighborhood needed to do more work on the hardscape provisions. Commissioner Paretchan suggested they not penalize a flag lot that needed a long driveway and that two-track driveways might not be very practical. The Commissioners explained the reason some houses with side-loading garages had so much pavement in front could be due to the current code and it was also a trade-off to avoid having a three-car garage facing the street. The Commissioners said they were considering changing that code and they were also working on code amendments that would apply the side yard setback plane and address landscaped buffering. Commissioner Jones liked the idea of lirnit_ing the percentage of hardscape, even for flag lots, because that might result in larger flag lots. Vice Chair Glisson supported the concept, but was not sure if 50% was the appropriate threshold. She suggested the neighborhood consider allowing some exce,ptions for things like patios and decks. She liked the idea of a ribbon driveway. Commissioner Brockman suggested the overlay could require the landscaping to be iri by the time the occupancy permit was issued, but Commissioner Gustafson cautioned it should not have to be planted at the wrong time of year. Mr. Egner said the developer could be required to post a performance bond that ensured the landscaping would be completed. · Commissioner Paretchan · asked if the landscape.,.screening requirement conflicted with the character of open views. The neighborhood representatives explained the greenery they liked the most was screening shrubbery, like Rhododendrons, that would grow to about six to ten feet high between houses. They had decided to require buffering greenery after they found neighbors could not agree on some kind of fencing requirement. Chair Stewart observed . the Commissioners supported the effort and wanted the neighborhood to refine it and move forward with it. The Commissioners complimented the neighborhood on their materials and presentation and their decision to put some things in a Good Neighbor Guide. The Planning Commission then took a short break. COMMISSION FOR CITIZEN INVOLVMENf PP 09-0013 -Skylands Neighborhood . A request from the Skylands neighborhood for recognition by the City of Lake Oswego as a neighborhood association. Laura Weigel, Neighborhood Planner, presented the staff report. Randall Duncan. 18034 Skyland Circle. President of the Skvlands Neighborhood Association, said the neighborhood had just been reinstated as a Clackamas County Community Planning Organization (CPO) and they had met all the requirements to be formally recognized as a Lake Oswego neighborhood association. ' Mr. Duncan explained they wanted to be more inyolved in City and County decision-r:naking. During the questioning period, he clarified that the bylaws limited voting to those over age 18 and that a property owner who also owned a business in the neighborhood was only allowed one vote. He explained the bylaws specified that the "board shaH help other new neighborhood assocati.ons trying to develop or be. recognized" because the county counsel had asked for that provision. Commissioner Brockman moved to recommend that the City recognize the Skylands Neighborhood Association. Commissioner . Paretchan seconded the motion and it passed 6:0 . City of Lake Oswego Planning Commission Minutes of September 30, 2009 Page 7 of9 • • • IX . WORK SESSION-CONTINUED PP 07-0013 -Neighborhood Planning and Implementation An update on the neighbQrhood planning program and plan implementation activities. Laura Weigel a.nd Sarah Selden, Neighborhood Planners, presented the staff report. The Neighborhood Planning Work Group had fashioned a Neighborhood Planning Kit to help neighborhoods create neighborhood plans. The Kit would make it clear what a · neighborhood could expect from a neighborhood plan and from staff and it would guide the process. The user-friendly Kit could help a neighborhood get started by themselves. It presented the guiding principles for plan development; told them how to develop a neighborhood profile; survey their members; and determine the character of the neighborhood. It listed and explained the purpose of the Comprehensive Plan chapters a neighborhood plan could address. It posed questions for the neighborhood to consider as they developed their plan. Staff would help them create a Neighborhood Plan Action Chart that prioritized projects ~nd ciC~rified. what code amendments and CIP project$ would be necessary to implement the plan.··· Those could be put in place at the time the neighborhood plan was adopted. The Planning Commission was scheduled to review the Neighborhood Planning Kit at an October meeting. The neighborhood planners had already presented this report to the City Council, whlch had expressed general support for what they were doing. Mr. Egner related that the Councilors and staff had not yet been able to determine how much service the City should offer a neighborhooc;l that was mostly outside the City. Commissioner B~ockman suggested that the City should be interested in working with those that were within the Urban Service Boundary. Staff confirmed they would look for funding sources. Perhaps the City could benefit from a state Transportation Growth Management grant; proceeds from a future regional constru(;tion excise tax intended to be used to help plan centers and corridors; or a Metro Nature and Neighborhoods grant; or increasing the Neighborhood Enhancement Grant. They would ask neighborhoods if they were .interested in taxing their members in order to pay for projects like a pathway that was otherwise not likely to be funded in the near future. Vice Chair Glisson had served on the work group. She said the City needed to determine how to respond timely to a neighborhood that had started the process on their own, and then asked for ste~ff help, so they would not have to queue up and wait for staff help. Ms. Weigel related the planners also wanted to create a track for neighborhood plan implementation. She did not yet know how many neighborhoods Would apply to start the process. Staff was thinking about establishing criteria for neighborhood association~ that wanted assistance and then setting up a staggered staff schedule and work plan to assist them. The Commissioners wanted to know how much time the neighborhood planners spent on each neighborhood. Ms. Weigel reported in the past two years she had spent over 600 hours With Lake G~ove; 475 hours with Glenmorrie; 192 hours with Waluga; and 130 hours wjth Lake Forest (which was not even halfway through their plan analysis). She said it required a tremendous amount of time from the neighborhood volunteers, too. The Commissioners wanted to know how much money was bUdgeted for neighborhood planning. Mr. E:gner said the budget funded the two neighborhood planner positions, but the cost was actually 2.5 PIEs becaus~ the Long Range Planning Department Administrative Support staff person spent about half her time serving neighborhoods in some way. He added that department managers also spent time consulting with neighborhood associations. Ms. Weigel pointed out that Exhibit 8 we~s the estimate of what it would cost to implement the Palisad~s Neighborhood Plan. She said staff had City of Lake Oswego Planning Commission Minutes of September 30, 2009 Page 8 of9 • • • X. XI. . added $100,000 for neighborhood plan implementation to the CIP, but that item had not been funded the first year . When the Commissioners asked what neighbortloods staff was actively working with; Ms. Weigel said those were the neighborhoods with adopted plans listed in the Status table on page 2 of th~ staff report. Staff was working with those neighborhoods; helping to implement their plans. When the new neighborhood planning process was approved they planned to recruit neighborhoods that wanted to start their planning process, which they hoped to start by April 201 0. The Planning Commission and the City Col,lncil would decide which neighborhoods to Work with. The Commissioners asked how long implementation took and Ms. Weigel said it was an ongoing process that depended on the level of commitment by the neighborhood association representatives. PUBLIC HEARINGS Ordinance 2525, LU 08-0052 -Community Development Code General Housekeeping Amendments Arnendr:nents (Chapter 50) for the purpose of clarifying, correcting, formatting and updating section. Conti.nued from May 11, 4009. Ordinance 2526, LU 08-0054 -Community Development Code Policy Related Housekeeping Amendments Amendments (Chapter 50) for the purpose of clarifying and updating various code provisions that had been identified as having policy implications. Continued from August 10,2009. ' Commissioner Brockman moved to continue LU 08-0052 and LU 08-0054 to Januarv 25. 2010. Vice Chair Glisson seconded the motion and it passed 6:0. OfHER BUSINESS-PLANNING COMMIS~ION None. XII. OTHER BUSINESS-COMMISSION FOR CITIZEN INVOLVMENT None. XIII. ADJOURNMENT There being no . further business before the Planning Commission, Chair Stewart adjourned the meeting at 10:00 p.m. City of Lake Oswego Planning Commission Minutes of September 30, 2009 Respectfully submitted, Jni~cGJk Iris McCaleb Administrative Support Page 9 of9